Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  5.0/5.2L Coyote Water Pump Kit

                  5.0/5.2L Coyote Water Pump Kit

                  SKU: M8501M50A

                  $105.00

                  Shipping: Ships by Aug 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2014 5.0L 4V TI-VCT Oil Line Adaptor

                  Mustang 2011-2014 5.0L 4V TI-VCT Oil Line Adaptor

                  SKU: M6881M50

                  $75.00

                  Shipping: Ships by Aug 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1999-2020 8.8" IRS Bearing and Seal Kit

                  Mustang 1999-2020 8.8" IRS Bearing and Seal Kit

                  SKU: M4413A

                  $52.00

                  Shipping: Ships by Aug 15
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG 5.0L TOURING NON-ACTIVE W/GT VALANCE - CHROME TIP

                  MUSTANG 5.0L TOURING NON-ACTIVE W/GT VALANCE - CHROME TIP

                  SKU: M5200M5TCV

                  $2,880.00

                  Shipping: Ships by Aug 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2010 One-Piece Driveshaft

                  Mustang GT 2005-2010 One-Piece Driveshaft

                  SKU: M4602MGTA

                  $905.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  SKU: M6067BF150

                  $28.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Handling Pack Fastener Kit

                  Mustang 2005-2014 Handling Pack Fastener Kit

                  SKU: MFR3FASTENERS

                  $155.00

                  Shipping: Ships by Aug 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement Bushing Kit

                  Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement Bushing Kit

                  SKU: M5490BKB

                  $62.00

                  Shipping: Ships by Aug 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach 1 2023 5-Spoke 19" X 9.5" & 19" X 10" Wheel Kit

                  Mustang Mach 1 2023 5-Spoke 19" X 9.5" & 19" X 10" Wheel Kit

                  SKU: M1007KMACH1S

                  $1,305.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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