Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2017 Coyote/GT350 Primary Timing Chain Set

                  Mustang 2015-2017 Coyote/GT350 Primary Timing Chain Set

                  SKU: M6004GT350PC

                  $94.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1995 Exhaust Valve

                  Mustang 1964-1995 Exhaust Valve

                  SKU: M6505G302

                  $17.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L GEN 4 ALUMINATOR SC CRATE ENGINE

                  5.0L GEN 4 ALUMINATOR SC CRATE ENGINE

                  SKU: M6007A50SCD

                  $16,500.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Super 8.8" IRS Bearing & Seal Kit

                  Mustang Super 8.8" IRS Bearing & Seal Kit

                  SKU: M4413B

                  $42.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Jounce Bumper & Hardware Kit

                  Mustang 2015-2024 Jounce Bumper & Hardware Kit

                  SKU: M5570B

                  $57.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  F-150 Raptor 2017-2020 3.5L Cat-Back Touring Exhaust System with Black Tips

                  F-150 Raptor 2017-2020 3.5L Cat-Back Touring Exhaust System with Black Tips

                  SKU: M5200F15RTB

                  $2,385.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang M14 x1.5 Black Lug Nut Vehicle Kit

                  Mustang M14 x1.5 Black Lug Nut Vehicle Kit

                  SKU: M1012KMB

                  $200.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 Ford Performance Bronco White/Red Windscreen Banner

                  Bronco 2021-2023 Ford Performance Bronco White/Red Windscreen Banner

                  SKU: M1820BRR

                  $60.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1979-2004 V6 and V8 Topside Clutch Adjuster

                  Mustang 1979-2004 V6 and V8 Topside Clutch Adjuster

                  SKU: M7554A

                  $88.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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