Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2005-2011 Anti-Roll/Sway Bar Complete Hardware Kit

                  Mustang 2005-2011 Anti-Roll/Sway Bar Complete Hardware Kit

                  SKU: M5490HWA

                  $195.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  2020-2025 EXPLORER ST SPORT EXHAUST - CHROME

                  2020-2025 EXPLORER ST SPORT EXHAUST - CHROME

                  SKU: M5200ESTC

                  $2,415.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  FORD INTERIOR CLEANING KIT

                  FORD INTERIOR CLEANING KIT

                  SKU: MFPPCLEAN1

                  $40.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang 2015-2020 5.2L Coyote GT350 Oil Pan and Pump Kit

                  Mustang 2015-2020 5.2L Coyote GT350 Oil Pan and Pump Kit

                  SKU: M6675M52

                  $755.00

                  Shipping: More inventory coming soon
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                  Mustang 1964-2004 Boss 302 Engine Block Big Bore

                  Mustang 1964-2004 Boss 302 Engine Block Big Bore

                  SKU: M6010B302BB

                  $2,650.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang SVT 2007-2014 5.4L 4V Camshaft Drive Kit

                  Mustang SVT 2007-2014 5.4L 4V Camshaft Drive Kit

                  SKU: M600454SVT

                  $690.00

                  Shipping: More inventory coming soon
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                  Ford Performance 5.0 Smart Battery Charger & Maintainer

                  Ford Performance 5.0 Smart Battery Charger & Maintainer

                  SKU: M10300FP

                  $125.00

                  Shipping: More inventory coming soon
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                  ARB Jack

                  ARB Jack

                  SKU: M1830JACK

                  $875.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  BRONCO/RANGER M220 REAR RING GEAR AND PINION 4.46 RATIO

                  BRONCO/RANGER M220 REAR RING GEAR AND PINION 4.46 RATIO

                  SKU: M4209446

                  $370.00

                  Shipping: Ships by May 19
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