Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2023 FR3 Track Suspension Single Rear Service Shock

                  Mustang 2015-2023 FR3 Track Suspension Single Rear Service Shock

                  SKU: M18001AS

                  $220.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Performance 5.0L Coyote Cold Spark Plug Set

                  Mustang Performance 5.0L Coyote Cold Spark Plug Set

                  SKU: M12405M50A

                  $88.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
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                  Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

                  Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259C464

                  $145.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
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                  302/351W Bare 63cc Z-Head Aluminum Head

                  302/351W Bare 63cc Z-Head Aluminum Head

                  SKU: M6049Z304D

                  $1,155.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1973 C4 A.T Dipstick/Tube

                  Mustang 1964-1973 C4 A.T Dipstick/Tube

                  SKU: M6750D303

                  $40.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  High Performance Hardened Steel Lifter Cup

                  High Performance Hardened Steel Lifter Cup

                  SKU: M6500R302HLC

                  $205.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2021 5.0/5.2L Coyote 12mm Long Head Bolt Kit

                  Mustang 2018-2021 5.0/5.2L Coyote 12mm Long Head Bolt Kit

                  SKU: M6067M501280

                  $150.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING COMPLETE DRESS UP KIT, BLACK CRINKLE FINISH

                  FORD RACING COMPLETE DRESS UP KIT, BLACK CRINKLE FINISH

                  SKU: 302500

                  $330.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  2022-2025 BRONCO RAPTOR CARBON FIBER REAR FENDER FLARE SET-GLOSS

                  2022-2025 BRONCO RAPTOR CARBON FIBER REAR FENDER FLARE SET-GLOSS

                  SKU: M16268BGR

                  $6,060.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
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