Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit with Carbon Discs

                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit with Carbon Discs

                  SKU: M4700C

                  $200.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  AIR CLEANER KIT: CHROME, FORD EMBLEM AND BLACK FORD RACING EMBLEM

                  AIR CLEANER KIT: CHROME, FORD EMBLEM AND BLACK FORD RACING EMBLEM

                  SKU: 302351

                  $120.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1963-2001 Cylinder Head Gasket

                  Mustang 1963-2001 Cylinder Head Gasket

                  SKU: M6051A302

                  $105.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit

                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit

                  SKU: M4700B

                  $125.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2021 Friction Modifier for Clutch Type Limited Slip Differentials

                  Mustang 1979-2021 Friction Modifier for Clutch Type Limited Slip Differentials

                  SKU: M19546A12

                  $155.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Oval Custom Billet Aluminum Spark Plug Wire Looms

                  Ford Oval Custom Billet Aluminum Spark Plug Wire Looms

                  SKU: M12297L900

                  $155.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  289/302/351W Short Serpentine Belt-Front Timing Cover

                  289/302/351W Short Serpentine Belt-Front Timing Cover

                  SKU: M6059A50

                  $180.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1982-2004 V8 Double-Hook Clutch Quadrant

                  Mustang 1982-2004 V8 Double-Hook Clutch Quadrant

                  SKU: M7583A

                  $67.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
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