Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  PAC 1219X Beehive Valve Spring set of 16

                  PAC 1219X Beehive Valve Spring set of 16

                  SKU: M65131219X

                  $315.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2021 5.2L Intake Valve Light Weight

                  Mustang 2015-2021 5.2L Intake Valve Light Weight

                  SKU: M6507M52

                  $150.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang 1986-1993 Black Satin Valve Covers

                  Mustang 1986-1993 Black Satin Valve Covers

                  SKU: M6000J302R

                  $290.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang 1964-1995 302/351 Head gasket Set

                  Mustang 1964-1995 302/351 Head gasket Set

                  SKU: M6051S331

                  $105.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1996-2004 4.6L 4V Head Changing Kit

                  Mustang 1996-2004 4.6L 4V Head Changing Kit

                  SKU: M6067T46

                  $205.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING SLANT EDGE AIR CLEANER BLACK/RED

                  FORD RACING SLANT EDGE AIR CLEANER BLACK/RED

                  SKU: 302385

                  $235.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  5.0L Coyote 2011-2017 Block Hardware Kit

                  5.0L Coyote 2011-2017 Block Hardware Kit

                  SKU: M6026A50A

                  $110.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang 1979-1993 Off-Road Idler Bracket

                  Mustang 1979-1993 Off-Road Idler Bracket

                  SKU: M8604A50

                  $125.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang 2018-2020 5.2L GEN 2 Water Pump Kit

                  Mustang 2018-2020 5.2L GEN 2 Water Pump Kit

                  SKU: M8501M52A

                  $280.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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