Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Racing High Performance Oil Filter

                  Ford Racing High Performance Oil Filter

                  SKU: CM6731FL1A

                  $22.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
                  Add to Cart
                  DIPSTICK KIT: ALUMINUM ANODIZED HANDLE, EMBOSSED FORD LOGO

                  DIPSTICK KIT: ALUMINUM ANODIZED HANDLE, EMBOSSED FORD LOGO

                  SKU: 302400

                  $44.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
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                  M-6766-A50/A50A Replacement Short PCV Hose

                  M-6766-A50/A50A Replacement Short PCV Hose

                  SKU: CM6K817M50B

                  $55.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
                  Add to Cart
                  COYOTE GEN 2 OIL FILTER ADAPTER KIT

                  COYOTE GEN 2 OIL FILTER ADAPTER KIT

                  SKU: M6880M501

                  $88.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  M-6766-A50/A50A Replacement Long PCV Hose

                  M-6766-A50/A50A Replacement Long PCV Hose

                  SKU: CM6K817M50A

                  $55.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
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                  DIPSTICK KIT: CHROME HANDLE AND TUBE

                  DIPSTICK KIT: CHROME HANDLE AND TUBE

                  SKU: 302401

                  $39.00

                  Shipping: Ships by May 25
                  Pickup: Free at Dealer
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