Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2021 87mm Throttle Body Adaptor

                  Mustang 2015-2021 87mm Throttle Body Adaptor

                  SKU: M9474M5087

                  $120.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  SKU: M6067BF150

                  $25.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  5.2/5.0L Main Bolt Kit

                  5.2/5.0L Main Bolt Kit

                  SKU: M6345M52

                  $45.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

                  Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

                  SKU: M6379C

                  $20.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Mustang 2015-2021 5.2L Intake Valve Light Weight

                  Mustang 2015-2021 5.2L Intake Valve Light Weight

                  SKU: M6507M52

                  $135.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  5.0L Coyote "Powered by Ford" Black Coil Covers

                  5.0L Coyote "Powered by Ford" Black Coil Covers

                  SKU: M6P067M50BL

                  $50.00

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                  5.0L Coyote "Powered by Ford" Blue Coil Covers

                  5.0L Coyote "Powered by Ford" Blue Coil Covers

                  SKU: M6P067M50B

                  $110.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Mustang 2011-2018 5.0 Coyote Style Road Race Oil Pump Pick Up Tube

                  Mustang 2011-2018 5.0 Coyote Style Road Race Oil Pump Pick Up Tube

                  SKU: M6622M50RR

                  $195.00

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                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  SKU: M6067M5052

                  $135.00

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