Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  2.3L ECOBOOST Manual Transmission Engine Control Pack

                  2.3L ECOBOOST Manual Transmission Engine Control Pack

                  SKU: M601723T

                  $2,380.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  7.3L ENGINE CONTROL PACK WITH MANUAL TRANSMISSION

                  7.3L ENGINE CONTROL PACK WITH MANUAL TRANSMISSION

                  SKU: M601773M

                  $2,730.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  GEN 4X COYOTE CONTROL PACK W/ 10R80 AUTO TRANS

                  GEN 4X COYOTE CONTROL PACK W/ 10R80 AUTO TRANS

                  SKU: M6017M50HA

                  $2,730.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2015-2017 COYOTE 5.0L WITH AUTOMATIC TRANSMISSION CONTROL PACK

                  Mustang 2015-2017 COYOTE 5.0L WITH AUTOMATIC TRANSMISSION CONTROL PACK

                  SKU: M6017M50A

                  $2,635.00

                  Shipping: More inventory coming soon
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