Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1964-1973 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1964-1973 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259R460

                  $65.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Super Duty 2020-2021 7.3L Gas Ignition Coil and Wire Set

                  Super Duty 2020-2021 7.3L Gas Ignition Coil and Wire Set

                  SKU: M12029SD73

                  $340.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Mustang Performance 5.0L Coyote Cold Spark Plug Set

                  Mustang Performance 5.0L Coyote Cold Spark Plug Set

                  SKU: M12405M50A

                  $85.00

                  Shipping: More inventory coming soon
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                  5.0L Coyote Engine Ignition Coil Set

                  5.0L Coyote Engine Ignition Coil Set

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                  $490.00

                  Shipping: Ships by May 5
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                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259R301

                  $65.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  F-150 2010-2019 3.5L EcoBoost Cold Spark Plug Set

                  F-150 2010-2019 3.5L EcoBoost Cold Spark Plug Set

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                  $65.00

                  Shipping: More inventory coming soon
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