Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

                  1. Performance Parts/
                  2. Chassis/
                  3. Shocks / Adj Suspension

                  Shocks / Adj Suspension

                  Products for:

                  Products for:

                  Number of Ford Performance commodities (4)

                  commodities in range $101 - $200 (1)

                  commodities in range $201 - $500 (2)

                  commodities in range $501 - Above (1)

                  4 results
                  Mustang 2005-2020 Single Service Replacement Front Strut M-18000-A

                  Mustang 2005-2020 Single Service Replacement Front Strut M-18000-A

                  SKU: M18001AF

                  $220.00

                  Shipping: Ships by Sep 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Single Service Rear Shock M-18000-A

                  Single Service Rear Shock M-18000-A

                  SKU: M18001AR1

                  $205.00

                  Shipping: Ships by Sep 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Front Strut Mount Upgrade

                  Mustang 2005-2014 Front Strut Mount Upgrade

                  SKU: M18183C

                  $180.00

                  Shipping: Ships by Sep 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Coupe Dynamic Strut/Shock Kit

                  Mustang 2005-2014 Coupe Dynamic Strut/Shock Kit

                  SKU: M18000A

                  $810.00

                  Shipping: Ships by Sep 6
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 4 of 4 results