Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Hub Kit with ARP Studs

                  Hub Kit with ARP Studs

                  SKU: M1104A

                  $445.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT Coupe 2005-2014 Sway Bar Kit

                  Mustang GT Coupe 2005-2014 Sway Bar Kit

                  SKU: M5490A

                  $535.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Adjustable Panhard Bar

                  Mustang 2005-2014 Adjustable Panhard Bar

                  SKU: M4264A

                  $550.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Tubular Rear Lower Control Arm Kit - Urethane Bushings

                  Mustang 2005-2014 Tubular Rear Lower Control Arm Kit - Urethane Bushings

                  SKU: M5649R1

                  $245.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Competition Front Bushing Kit

                  Mustang 2005-2014 Competition Front Bushing Kit

                  SKU: M5638C

                  $670.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2014 Strut Tower Brace

                  Mustang GT 2005-2014 Strut Tower Brace

                  SKU: M20201S197

                  $235.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
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