Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2010-2012 Boss 302S Front Grille

                  Mustang 2010-2012 Boss 302S Front Grille

                  SKU: M8200MBR

                  $425.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Ranger 2019-2023 "Ford" Front Grille

                  Ranger 2019-2023 "Ford" Front Grille

                  SKU: M8200FRD

                  $250.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Ranger 2019-2023 Tremor Grille and Ford Oval Package

                  Ranger 2019-2023 Tremor Grille and Ford Oval Package

                  SKU: M8200TMR

                  $380.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  2021-2023 F-150 BLACK PAINTED GRILLE

                  2021-2023 F-150 BLACK PAINTED GRILLE

                  SKU: M8200F15A

                  $360.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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