Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  EcoBoost Black and Silver Emblems/Badges

                  EcoBoost Black and Silver Emblems/Badges

                  SKU: M1447EBBLK

                  $45.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2021 Deck Lid Trim Panel

                  Mustang 2015-2021 Deck Lid Trim Panel

                  SKU: M16600MA

                  $240.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  SKU: CM16098M50CJ

                  $40.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Mustang 2015-2024 5.0L Black Fender Emblems/Badges - Pair

                  Mustang 2015-2024 5.0L Black Fender Emblems/Badges - Pair

                  SKU: M1447M50AB

                  $40.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Mustang 2015-2024 5.0L Chrome Fender Emblems/Badges Pair

                  Mustang 2015-2024 5.0L Chrome Fender Emblems/Badges Pair

                  SKU: M1447M50A

                  $40.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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