Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  EcoBoost Black and Silver Emblems/Badges

                  EcoBoost Black and Silver Emblems/Badges

                  SKU: M1447EBBLK

                  $45.00

                  Shipping: More inventory coming soon
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                  F-150 2021-2025 Rocker Panel Aero Shield Delete Kit

                  F-150 2021-2025 Rocker Panel Aero Shield Delete Kit

                  SKU: M9929F15

                  $35.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  2021-2025 F-150 RAPTOR CARBON FIBER APPEARANCE KIT - MATTE

                  2021-2025 F-150 RAPTOR CARBON FIBER APPEARANCE KIT - MATTE

                  SKU: M16600KFM

                  $4,995.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  2021-2025 F-150 RAPTOR CARBON FIBER TAILGATE PANEL - MATTE

                  2021-2025 F-150 RAPTOR CARBON FIBER TAILGATE PANEL - MATTE

                  SKU: M16600FM

                  $1,670.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  SKU: CM16098M50CJ

                  $40.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  2021-2025 F-150 RAPTOR CARBON FIBER HOOD VENT & TRIM - MATTE

                  2021-2025 F-150 RAPTOR CARBON FIBER HOOD VENT & TRIM - MATTE

                  SKU: M16628FM

                  $2,235.00

                  Shipping: Ships by May 6
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                  2021-2025 F-150 RAPTOR CARBON FIBER FENDER VENT SET - MATTE

                  2021-2025 F-150 RAPTOR CARBON FIBER FENDER VENT SET - MATTE

                  SKU: M16026FM

                  $1,330.00

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