Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Explorer Timberline Skid Plate

                  Explorer Timberline Skid Plate

                  SKU: M5018EXP

                  $250.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO 35" SPARE TIRE MOUNT UPGRADE - ANALOG

                  BRONCO 35" SPARE TIRE MOUNT UPGRADE - ANALOG

                  SKU: M19007BRA35

                  $485.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  2021-2025 BRONCO SPARE TIRE MOUNT REINFORCEMENT KIT

                  2021-2025 BRONCO SPARE TIRE MOUNT REINFORCEMENT KIT

                  SKU: M19007BRS

                  $310.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco Replacement WARN® Winch Rope Kit

                  Bronco Replacement WARN® Winch Rope Kit

                  SKU: M1821BWR

                  $435.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  ARB Ford Performance Parts Portable Air Compressor Kit

                  ARB Ford Performance Parts Portable Air Compressor Kit

                  SKU: M1830FPAC

                  $415.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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