Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  NOCO Protective Carry Case for GB-40 Battery Jump Start Pack

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                  $29.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

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                  $255.00

                  Shipping: Ships by May 6
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                  Trailer Hitch Ball Mount 2" Drop

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                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by May 6
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                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  SKU: M1821UHB

                  $295.00

                  Shipping: Ships by May 6
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                  Ford Performance License Single Plate

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                  Mustang 2018-2020 10pack Ford Performance Decal

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                  $15.00

                  Shipping: Ships by May 6
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                  ARB TRED PRO RECOVERY BOARDS

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                  Premium Rear Seat Cover Pet Hammock

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