Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2017-2022 Black Platinum Upper Tailgate Accent Trim

                  Super Duty 2017-2022 Black Platinum Upper Tailgate Accent Trim

                  SKU: VHC3Z99425A34B

                  $59.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2015-2019 UVS 100 Custom Sunscreen

                  Explorer 2015-2019 UVS 100 Custom Sunscreen

                  SKU: VJB5Z78519A02A

                  $109.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2024 Tailgate Lettering - Carbon Fiber Domed for Pro Access Tailgate

                  F-150 2024 Tailgate Lettering - Carbon Fiber Domed for Pro Access Tailgate

                  SKU: VSL3Z9942528AA

                  $79.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Floor Liner, All-Weather, 4-pc, Black

                  Expedition 2025, Floor Liner, All-Weather, 4-pc, Black

                  SKU: SL1Z7813086AA

                  $195.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Expedition 2018-2020 Espresso Carpeted Floor Mats 4-Piece Set

                  Expedition 2018-2020 Espresso Carpeted Floor Mats 4-Piece Set

                  SKU: JL1Z7813300FB

                  $125.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco, 2025 Ford Integrated Tether System (FITS) Package

                  Bronco, 2025 Ford Integrated Tether System (FITS) Package

                  SKU: S2DZ7804567AA

                  $135.00

                  Focus 2012-2018 4Dr Molded Splash Guards Rear Pair

                  Focus 2012-2018 4Dr Molded Splash Guards Rear Pair

                  SKU: BM5Z16A550B

                  $60.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Black Platinum Lettering Tailgate Badge

                  F-150 2021-2025 Black Platinum Lettering Tailgate Badge

                  SKU: VML3Z9942528B

                  $79.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  E-Transit 2025 Charge Port Protection Cover

                  E-Transit 2025 Charge Port Protection Cover

                  SKU: SK4Z10D802A

                  $90.00

                  Shipping: More inventory coming soon
                  Dealer Pickup: Not Available
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