Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco Sport 2021-2025 Tailgate Letters - Pink

                  Bronco Sport 2021-2025 Tailgate Letters - Pink

                  SKU: VP1PZ9942528C

                  $59.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2021-2024 4pc All Weather Floor Liner Tray

                  Expedition 2021-2024 4pc All Weather Floor Liner Tray

                  SKU: ML1Z7813300AB

                  $205.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2026 Matte Black Hood Lettering

                  Super Duty 2023-2026 Matte Black Hood Lettering

                  SKU: VPC3Z9942528FB

                  $59.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Lightning 2022-2025 2pc Rear Pair Molded Splash Guards

                  F-150 Lightning 2022-2025 2pc Rear Pair Molded Splash Guards

                  SKU: NL3Z16A550BA

                  $60.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Cargo Tailgate Manager

                  Cargo Tailgate Manager

                  SKU: SL1Z7813046AB

                  $310.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Lightning 2022-2025 2pc Front Pair Molded Splash Guards

                  F-150 Lightning 2022-2025 2pc Front Pair Molded Splash Guards

                  SKU: NL3Z16A550AA

                  $60.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  RANGER RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  RANGER RAPTOR 3.0L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603REB30

                  $850.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome Plated Wheel Locks for Exposed Lugs

                  Chrome Plated Wheel Locks for Exposed Lugs

                  SKU: EK4Z1A043A

                  $70.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Bed Divider Kit

                  Maverick 2022-2025 Bed Divider Kit

                  SKU: NZ6Z99286A72A

                  $325.00

                  Shipping: Ships by Aug 21
                  Pickup: Free at Dealer
                  Add to Cart
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