Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Black Heavy Duty Splash Guards Rear Pair for SRW

                  Black Heavy Duty Splash Guards Rear Pair for SRW

                  SKU: CL3Z16A550V

                  $110.00

                  Shipping: Ships by Jun 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2020-2022 Carbon Fiber Look Tailgate Lettering

                  Super Duty 2020-2022 Carbon Fiber Look Tailgate Lettering

                  SKU: VPC3Z9942528EA

                  $99.00

                  Shipping: Ships by Jun 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2018-2024 Smoke Hood Deflector

                  Expedition 2018-2024 Smoke Hood Deflector

                  SKU: JL1Z16C900A

                  $125.00

                  Shipping: Ships by Jun 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Low Profile Bed Rack

                  Yakima Low Profile Bed Rack

                  SKU: VKB3Z7855100G

                  $659.00

                  Shipping: Ships by Jun 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Leer Group 8ft Hard Folding 5 Panel Black Tonneau/Bed Cover

                  Super Duty 2023-2025 Leer Group 8ft Hard Folding 5 Panel Black Tonneau/Bed Cover

                  SKU: VPC3Z99501A42B

                  $2,049.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2010 Trailer Hitch Harness w/o Reverse Park Aid

                  F-150 2009-2010 Trailer Hitch Harness w/o Reverse Park Aid

                  SKU: 9L3Z15A416A

                  $105.00

                  Shipping: Ships by Jun 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2021-2023 LEER Power Retractable Tonneau Cover with T-Slots for 6.0' Bed

                  Ranger 2021-2023 LEER Power Retractable Tonneau Cover with T-Slots for 6.0' Bed

                  SKU: VLB3Z99501C29B

                  $3,789.00

                  Shipping: Ships by Jun 25
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Rear Bumper Protector

                  Explorer 2020-2025 Rear Bumper Protector

                  SKU: LB5Z17B807A

                  $100.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2022 Lightning Blue Bed Cap for 5.0' Bed, Paint Code N6 - NON-RETURNABLE

                  Ranger 2019-2022 Lightning Blue Bed Cap for 5.0' Bed, Paint Code N6 - NON-RETURNABLE

                  SKU: VLB3Z99501A42AD

                  $2,759.00

                  + $266.00 Installation
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