Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2024 5.0L Chrome Fender Emblems/Badges Pair

                  Mustang 2015-2024 5.0L Chrome Fender Emblems/Badges Pair

                  SKU: M1447M50A

                  $40.00

                  Shipping: Ships by Jun 28
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2023 Lug Nut Kit

                  F-150 2015-2023 Lug Nut Kit

                  SKU: M1012FA

                  $26.00

                  Shipping: Ships by Jun 28
                  Pickup: Free at Dealer
                  Add to Cart
                  289/302 One-Piece Rubber Oil Pan Gasket

                  289/302 One-Piece Rubber Oil Pan Gasket

                  SKU: M6710A50

                  $44.00

                  Shipping: Ships by Jun 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Front Axle Hub Nut Pair

                  Bronco Front Axle Hub Nut Pair

                  SKU: M3B477A

                  $10.00

                  Shipping: Ships by Jun 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Badlands Edition Tufskinz Door Sill Protector Kit with Badlands Logo

                  Bronco 2Dr 2021-2025 Badlands Edition Tufskinz Door Sill Protector Kit with Badlands Logo

                  SKU: VM2DZ99132A08G

                  $49.00

                  Shipping: Ships by Jun 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 TufSkinz Velocity Blue Grille Lettering

                  Bronco 2021-2025 TufSkinz Velocity Blue Grille Lettering

                  SKU: VN2DZ9942528AC

                  $49.00

                  Shipping: Ships by Jun 28
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Rail Tonneau/Bed Cover Shim Kit for 5.5 Bed

                  F-150 2015-2025 Bed Rail Tonneau/Bed Cover Shim Kit for 5.5 Bed

                  SKU: VFL3Z99000A25B

                  $39.00

                  Shipping: Ships by Jun 28
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10C744BS

                  $39.00

                  Shipping: Ships by Jun 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2022-2024 Bluetooth Headphones for EVOLVE Rear Seat Entertainment System

                  Expedition 2022-2024 Bluetooth Headphones for EVOLVE Rear Seat Entertainment System

                  SKU: VNL1Z18C604A

                  $49.00

                  Shipping: Ships by Jun 28
                  Pickup: Free at Dealer
                  Add to Cart
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