Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit Extended Frame 2015-2025 Carpet Cargo Area Liner

                  Transit Extended Frame 2015-2025 Carpet Cargo Area Liner

                  SKU: FK4Z1613046CA

                  $545.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2016 Molded Splash Guards Front Pair

                  Super Duty 2011-2016 Molded Splash Guards Front Pair

                  SKU: BC3Z16A550FA

                  $60.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  GT 2017-2020 Indoor White Full Vehicle Cover

                  GT 2017-2020 Indoor White Full Vehicle Cover

                  SKU: VMG7Z19A412E

                  $750.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition MAX 2022-2024 Air Design® Star White Tri-Coat Painted Body Kit

                  Expedition MAX 2022-2024 Air Design® Star White Tri-Coat Painted Body Kit

                  SKU: VML1Z78200B72BC

                  $1,419.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Rubber Hitch Plug with Bronco Logo

                  Rubber Hitch Plug with Bronco Logo

                  SKU: VM2DZ17F000C

                  $15.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Raptor 2022-2025 FORD Matte Black Grille Letter

                  Bronco Raptor 2022-2025 FORD Matte Black Grille Letter

                  SKU: VN2DZ9942528CC

                  $89.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2009-2016 Chrome 6" Step Bars

                  Super Duty Crew Cab 2009-2016 Chrome 6" Step Bars

                  SKU: CC3Z16450BB

                  $885.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2007-2014 Side Window Air Deflectors

                  Edge 2007-2014 Side Window Air Deflectors

                  SKU: VGT4Z18246B

                  $89.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
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                  F-150 2015-2025 Chrome Dual Sail Mirror Caps

                  F-150 2015-2025 Chrome Dual Sail Mirror Caps

                  SKU: VFL3Z17D742D

                  $79.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
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