Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit 2017-2025 Medium Series Tempest Gray Step Bar for Load Door Side Only

                  Transit 2017-2025 Medium Series Tempest Gray Step Bar for Load Door Side Only

                  SKU: JK3Z16450AB

                  $450.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 ECCO Back Up Reverse Alarm

                  Transit 2015-2025 ECCO Back Up Reverse Alarm

                  SKU: VEK4Z14N137A

                  $159.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Heavy Duty Splash Guards Front Pair

                  Transit 2015-2025 Heavy Duty Splash Guards Front Pair

                  SKU: FK4Z16A550A

                  $170.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Covercraft Front Captain Seat Covers in Charcoal

                  Transit 2015-2025 Covercraft Front Captain Seat Covers in Charcoal

                  SKU: VFK4Z16600D20AA

                  $229.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Regular Wheelbase 2015-2025 Black Rubber Cargo Mat

                  Transit Regular Wheelbase 2015-2025 Black Rubber Cargo Mat

                  SKU: FK4Z16112C30AA

                  $510.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Extended Frame Black Rubber Cargo Mat

                  Transit 2015-2025 Extended Frame Black Rubber Cargo Mat

                  SKU: FK4Z16112C30CA

                  $670.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2018 Trailer Hitch Electrics Kit

                  Transit 2015-2018 Trailer Hitch Electrics Kit

                  SKU: JK4Z15A416B

                  $355.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Stainless Steel Single Wheel RR Cover

                  Transit 2015-2025 Stainless Steel Single Wheel RR Cover

                  SKU: VFK4Z1130B

                  $389.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Heavy Duty Splash Guards Front or Rear Pair

                  Heavy Duty Splash Guards Front or Rear Pair

                  SKU: CL3Z16A550J

                  $110.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
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