Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

                  Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

                  SKU: BL3Z19A282A

                  $35.00

                  Shipping: Ships by Jul 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Commercial Use Roadside Assistance Kit with Ford Logo

                  Commercial Use Roadside Assistance Kit with Ford Logo

                  SKU: VJL3Z19F515BA

                  $219.00

                  Shipping: Ships by Jul 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: ML3Z19A361A

                  $255.00

                  Shipping: Ships by Jul 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Bed Tray

                  Ranger 2024-2025 Bed Tray

                  SKU: R1WZ2600038B

                  $240.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Cargo Management System - Rails and Cleat Tie Down Kit

                  Ranger 2024-2025 Cargo Management System - Rails and Cleat Tie Down Kit

                  SKU: R1WZ9955200A

                  $445.00

                  Shipping: Ships by Jul 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Crew Cab Black Anodized Step Bar Filler

                  Ranger 2024-2025 Crew Cab Black Anodized Step Bar Filler

                  SKU: VR1WZ99200A20B

                  $769.00

                  Shipping: Ships by Jul 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Black Painted Rectangular 5 inch Step Bars

                  Black Painted Rectangular 5 inch Step Bars

                  SKU: R1WZ16450D

                  $750.00

                  Shipping: Ships by Jul 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  SKU: VKB3Z7855100EB

                  $209.00

                  Shipping: Ships by Jul 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025, Tailgate Light Bar for non-BLIS Equipped Vehicles

                  Ranger 2024-2025, Tailgate Light Bar for non-BLIS Equipped Vehicles

                  SKU: VRB3Z13B678B

                  $419.00

                  Shipping: Ships by Jul 10
                  Pickup: Free at Dealer
                  Add to Cart
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