Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  ARB 47 QT FRIDGE/FREEZER

                  ARB 47 QT FRIDGE/FREEZER

                  SKU: M1830FRIDGE47

                  $1,050.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance 5.0 Battery Charger and Maintainer Bumper Cover

                  Ford Performance 5.0 Battery Charger and Maintainer Bumper Cover

                  SKU: M10300COVER

                  $11.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Flat Black Splash Guards without Bright Accent, Front Pair

                  Premium Flat Black Splash Guards without Bright Accent, Front Pair

                  SKU: CL3Z16A550U

                  $110.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Soft Collapsible Bed Cap for 5.0' Bed - NON-RETURNABLE

                  Ranger 2019-2023 Soft Collapsible Bed Cap for 5.0' Bed - NON-RETURNABLE

                  SKU: VKB3Z99501A42T

                  $1,039.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Thule Kayak Carrier Adaptor

                  Thule Kayak Carrier Adaptor

                  SKU: VML3Z9955100D

                  $29.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  SKU: VFT4Z7855100B

                  $199.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Thule Paddleboard & Canoe Adaptor

                  Thule Paddleboard & Canoe Adaptor

                  SKU: VML3Z9955100C

                  $29.00

                  Shipping: More inventory coming soon
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                  Ranger 2019-2025 17x8.5" Dyno Gray Wheel Kit

                  Ranger 2019-2025 17x8.5" Dyno Gray Wheel Kit

                  SKU: M1007KRGR1785OR

                  $685.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Ranger 2019-2023 Leer Group Hard Folding 4 Panel 5.0 Bed Cover

                  Ranger 2019-2023 Leer Group Hard Folding 4 Panel 5.0 Bed Cover

                  SKU: VPB3Z99501A42A

                  $1,629.00

                  Shipping: Ships by May 10
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