Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Number of Thule commodities (6)

                  Number of Yakima commodities (5)

                  Number of Bike commodities (7)

                  Number of Water Sports commodities (4)

                  Number of Cargo commodities (3)

                  Number of Tent commodities (3)

                  Number of Ladder Construction commodities (2)

                  commodities in range $0 - $50 (2)

                  commodities in range $51 - $100 (1)

                  commodities in range $101 - $200 (3)

                  commodities in range $201 - $500 (4)

                  commodities in range $501 - Above (1)

                  11 results

                  rack Application:

                  Bike

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                  Water Sports
                  Clear all
                  Yakima Tailgate Bike Carrier for 5 Bikes

                  Yakima Tailgate Bike Carrier for 5 Bikes

                  SKU: VKB3Z9955100E

                  $199.00

                  Shipping: Ships by Jul 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  SKU: VM1PZ7855100K

                  $259.00

                  Shipping: Ships by Jul 20
                  Pickup: Free at Dealer
                  Add to Cart
                  12
                  10 - 11 of 11 results