Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2019-2023 Polished Stainless Steel Lettering Tailgate Badge

                  Ranger 2019-2023 Polished Stainless Steel Lettering Tailgate Badge

                  SKU: VKB3Z9942528A

                  $49.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
                  TruXedo Cargo Bed Sling Organizer

                  TruXedo Cargo Bed Sling Organizer

                  SKU: VJL3Z54550A66A

                  $189.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCab 2019-2023 Smoke 4pc Side Window Air Deflector

                  Ranger SuperCab 2019-2023 Smoke 4pc Side Window Air Deflector

                  SKU: VKB3Z18246A

                  $109.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch 2 5/16" Ball 1" Shank

                  Trailer Hitch 2 5/16" Ball 1" Shank

                  SKU: BL3Z19F503A

                  $35.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
                  LED Anti-Theft Flasher Vehicle Security System

                  LED Anti-Theft Flasher Vehicle Security System

                  SKU: DM5Z19D596A

                  $15.00

                  + $70.00 Installation
                  Trailer Hitch Ball Mount 2" Drop

                  Trailer Hitch Ball Mount 2" Drop

                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Black with Ford Logo Front Pair Heavy Duty (flat) Splash Guard

                  Ranger 2019-2023 Black with Ford Logo Front Pair Heavy Duty (flat) Splash Guard

                  SKU: KB3Z16A550CB

                  $105.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Canoe Carrier

                  Yakima Rack Mounted Canoe Carrier

                  SKU: VKB3Z7855100D

                  $199.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
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