Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Remote Start System 2-Button Fob with Confirmation

                  Remote Start System 2-Button Fob with Confirmation

                  SKU: JS7Z15K601B

                  $120.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING LOGO STAMPED STEEL VALVE COVERS CHROME

                  FORD RACING LOGO STAMPED STEEL VALVE COVERS CHROME

                  SKU: 302071

                  $125.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  SKU: M2301A

                  $30.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance by WARN® Off-Road Recovery Kit

                  Ford Performance by WARN® Off-Road Recovery Kit

                  SKU: M1830FPORR

                  $130.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2017 GEN 2 5.0L Coyote Oil Pan Kit

                  Mustang 2017 GEN 2 5.0L Coyote Oil Pan Kit

                  SKU: M6675M50A1

                  $125.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED FORD RACING EMBLEM

                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED FORD RACING EMBLEM

                  SKU: 302352

                  $120.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2009 Coupe Front Lower A-Arm Brace Upgrade Kit

                  Mustang GT 2005-2009 Coupe Front Lower A-Arm Brace Upgrade Kit

                  SKU: M5025A

                  $47.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-1995 Distributor Hold-Down Clamp

                  Mustang 1979-1995 Distributor Hold-Down Clamp

                  SKU: M12270A302

                  $11.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  SKU: M2301B

                  $25.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
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