Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2021-2023 Blue & White Full Vehicle Cover for Low Wing Models

                  Mustang 2021-2023 Blue & White Full Vehicle Cover for Low Wing Models

                  SKU: VMR3Z19A412A

                  $299.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2022 Outdoor Gray Full Car Cover for Small Wing Models

                  Mustang GT500 2020-2022 Outdoor Gray Full Car Cover for Small Wing Models

                  SKU: VLR3Z19A412L

                  $299.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Shadow Black Quarter Window Louvers

                  Mustang 2018-2023 Air Design® Shadow Black Quarter Window Louvers

                  SKU: VJR3Z63280B10CG

                  $269.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Gloss Black Parking Lamp Curtains

                  Mustang 2018-2023 Air Design® Gloss Black Parking Lamp Curtains

                  SKU: VJR3Z17E810B

                  $169.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2017-2023 Air Design® Race Red Side Quarter Window Scoop

                  Mustang 2017-2023 Air Design® Race Red Side Quarter Window Scoop

                  SKU: VHR3Z63280B10AB

                  $269.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Air Design® Satin Black Side Quarter Panel Scoop

                  Mustang 2015-2023 Air Design® Satin Black Side Quarter Panel Scoop

                  SKU: VGR3Z63280B10A

                  $199.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO GB-50 Battery Jump Start Pack

                  NOCO GB-50 Battery Jump Start Pack

                  SKU: VJL3Z10A765DS

                  $199.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2020-2021 Air Design® Grabber Lime Side Quarter Panel Scoop

                  Mustang 2020-2021 Air Design® Grabber Lime Side Quarter Panel Scoop

                  SKU: VLR3Z63279D36AA

                  $269.00

                  Shipping: Ships by Jun 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Ingot Silver Side Quarter Panel Scoop

                  Mustang 2018-2023 Air Design® Ingot Silver Side Quarter Panel Scoop

                  SKU: VJR3Z63279D36CA

                  $269.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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