Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Mach 1 2015-2023 Handling Pack 19" X 10.5" & 19" X 11" Wheel Kit

                  Mustang Mach 1 2015-2023 Handling Pack 19" X 10.5" & 19" X 11" Wheel Kit

                  SKU: M1007KMACH1H

                  $1,595.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Performance GT350R Black Brake Kit

                  Mustang 2015-2023 Performance GT350R Black Brake Kit

                  SKU: M2300YBK

                  $5,665.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Off-Road Pair of Recovery Boards

                  Off-Road Pair of Recovery Boards

                  SKU: M1820FPRB

                  $265.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Black Stainless Steel Slim Line License Plate Frame

                  Ford Performance Black Stainless Steel Slim Line License Plate Frame

                  SKU: M1828SSB

                  $35.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0/5.2L Coyote Oil-Air Separator RH

                  5.0/5.2L Coyote Oil-Air Separator RH

                  SKU: M6766A50

                  $250.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB 47 QT FRIDGE/FREEZER

                  ARB 47 QT FRIDGE/FREEZER

                  SKU: M1830FRIDGE47

                  $1,050.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2020 Sway Bar and Spring Kit

                  Mustang GT350 2015-2020 Sway Bar and Spring Kit

                  SKU: M5700N

                  $1,160.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  2011-2020 5.0L Coyote Street Rod Cast Iron Exhaust Manifolds

                  2011-2020 5.0L Coyote Street Rod Cast Iron Exhaust Manifolds

                  SKU: M9430SR50A

                  $295.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2020 5.2L Coyote Roller Finger Follower Kit

                  Mustang 2015-2020 5.2L Coyote Roller Finger Follower Kit

                  SKU: M6564M52

                  $510.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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