Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2025 2pc Black Carpeted Front Floor Mat Set 2-Piece Set with Black Pony Logo

                  Mustang 2015-2025 2pc Black Carpeted Front Floor Mat Set 2-Piece Set with Black Pony Logo

                  SKU: JR3Z6313300BB

                  $115.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 w/ Subwoofer Cargo Area Liner

                  Mustang 2015-2023 w/ Subwoofer Cargo Area Liner

                  SKU: FR3Z6111600BA

                  $130.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L Coyote High Strength VCT Solenoids

                  5.0L Coyote High Strength VCT Solenoids

                  SKU: M6297M50A

                  $115.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Powered By Ford Performance Black Badge

                  Powered By Ford Performance Black Badge

                  SKU: M16098PBFPB

                  $125.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2017 5.0/5.2L Coyote High Performance Cam Phaser

                  Mustang 2015-2017 5.0/5.2L Coyote High Performance Cam Phaser

                  SKU: M6004A50R

                  $625.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0/5.2L Coyote Water Pump Kit

                  5.0/5.2L Coyote Water Pump Kit

                  SKU: M8501M50A

                  $105.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  SKU: M2301BM

                  $115.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Cargo Area Liner without Subwoofer

                  Mustang 2015-2023 Cargo Area Liner without Subwoofer

                  SKU: FR3Z6111600AA

                  $130.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System 2-Button Fob with Confirmation

                  Remote Start System 2-Button Fob with Confirmation

                  SKU: JS7Z15K601B

                  $120.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
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