Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Performance 5.0L Coyote Cold Spark Plug Set

                  Mustang Performance 5.0L Coyote Cold Spark Plug Set

                  SKU: M12405M50A

                  $88.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 FR3 Track Suspension Single Rear Service Shock

                  Mustang 2015-2023 FR3 Track Suspension Single Rear Service Shock

                  SKU: M18001AS

                  $220.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Performance Pack Rear Toe Link Kit

                  Mustang 2015-2024 Performance Pack Rear Toe Link Kit

                  SKU: M5972M

                  $78.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  GT350R EXTENDED WHEEL STUD AND NUT KIT

                  GT350R EXTENDED WHEEL STUD AND NUT KIT

                  SKU: M1107F

                  $280.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  SKU: M1821UHB

                  $295.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 FR3 Track Suspension Single Front Service Strut

                  Mustang 2015-2023 FR3 Track Suspension Single Front Service Strut

                  SKU: M18001AG

                  $220.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB Ford Performance Parts Portable Air Compressor Kit

                  ARB Ford Performance Parts Portable Air Compressor Kit

                  SKU: M1830FPAC

                  $415.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance by ARB Digital Tire Inflator

                  Ford Performance by ARB Digital Tire Inflator

                  SKU: M1830AIR

                  $80.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0/5.2L Pair of Aluminum Cam Cover

                  5.0/5.2L Pair of Aluminum Cam Cover

                  SKU: M6067M52S

                  $370.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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