Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2011-2020 5.0L Coyote Roller Finger Follower Kit

                  Mustang 2011-2020 5.0L Coyote Roller Finger Follower Kit

                  SKU: M6564M50

                  $235.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang SVT 1979-2017 Ford Performance Center Cap

                  Mustang SVT 1979-2017 Ford Performance Center Cap

                  SKU: M1096N

                  $31.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Six Piston 15" Brake Upgrade Kit

                  Mustang 2005-2014 Six Piston 15" Brake Upgrade Kit

                  SKU: M2300T

                  $3,270.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Competition Front Bushing Kit

                  Mustang 2005-2014 Competition Front Bushing Kit

                  SKU: M5638C

                  $670.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Interior Light Kit

                  Interior Light Kit

                  SKU: CL8Z13E700AA

                  $315.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2007-2013 65mm Cobra Jet Billet Aluminum Throttle Body

                  Mustang 2007-2013 65mm Cobra Jet Billet Aluminum Throttle Body

                  SKU: M9926CJ65

                  $935.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Single Service Rear Shock M-18000-A

                  Single Service Rear Shock M-18000-A

                  SKU: M18001AR1

                  $205.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Mustang Cobra Jet 2011-2014 5.0L Cold Air Kit

                  Mustang Cobra Jet 2011-2014 5.0L Cold Air Kit

                  SKU: M9603M50CJ

                  $490.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Ford Performance Parking Only Sign

                  Ford Performance Parking Only Sign

                  SKU: M1827PARK

                  $35.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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