Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2011-2014 Black 4pc All Weather Rubber Floor Mats

                  Mustang 2011-2014 Black 4pc All Weather Rubber Floor Mats

                  SKU: CR3Z6313300AA

                  $140.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance by WARN® Off-Road Recovery Kit

                  Ford Performance by WARN® Off-Road Recovery Kit

                  SKU: M1830FPORR

                  $130.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L Coyote High Strength VCT Solenoids

                  5.0L Coyote High Strength VCT Solenoids

                  SKU: M6297M50A

                  $115.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  SKU: M2301BM

                  $115.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Rear Lower Control Arm Upgrade Kit

                  Mustang 2005-2014 Rear Lower Control Arm Upgrade Kit

                  SKU: M5538A

                  $180.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L Coyote "Powered by Ford" Blue Coil Covers

                  5.0L Coyote "Powered by Ford" Blue Coil Covers

                  SKU: M6P067M50B

                  $120.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  SKU: M6067M5052

                  $150.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2017 GEN 2 5.0L Coyote Oil Pan Kit

                  Mustang 2017 GEN 2 5.0L Coyote Oil Pan Kit

                  SKU: M6675M50A1

                  $125.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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