Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2005-2010 4.6L 3V Camshaft Drive Kit

                  Mustang 2005-2010 4.6L 3V Camshaft Drive Kit

                  SKU: M6004463V

                  $790.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Front Strut Mount Upgrade

                  Mustang 2005-2014 Front Strut Mount Upgrade

                  SKU: M18183C

                  $180.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 High Performance Brake Cooling Shields

                  Mustang 2005-2014 High Performance Brake Cooling Shields

                  SKU: M20045MSVT

                  $115.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2007-2012 GT500 One-Piece Driveshaft

                  Mustang 2007-2012 GT500 One-Piece Driveshaft

                  SKU: M4602MSVT

                  $980.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance 10x20" EZ-Up Tent

                  Ford Performance 10x20" EZ-Up Tent

                  SKU: M1827T20A

                  $1,300.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2011 Anti-roll Bar/Sway Bar Replacement End Link

                  Mustang 2005-2011 Anti-roll Bar/Sway Bar Replacement End Link

                  SKU: M5490LINKC

                  $105.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2009 Air Filter Element

                  Mustang 2005-2009 Air Filter Element

                  SKU: M9601C

                  $105.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1994-2012 Starter Index Plate Modular Block Automatic Transmission

                  Mustang 1994-2012 Starter Index Plate Modular Block Automatic Transmission

                  SKU: M6373A

                  $31.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Stainless Steel Marque Plate

                  Ford Performance Stainless Steel Marque Plate

                  SKU: M1828LS

                  $45.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
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