Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2007-2011 Anti-Roll/Sway Bar Complete Hardware Kit

                  Mustang 2007-2011 Anti-Roll/Sway Bar Complete Hardware Kit

                  SKU: M5490HWB

                  $195.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2014 Track Lowering Springs

                  Mustang GT 2005-2014 Track Lowering Springs

                  SKU: M5300PA

                  $330.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang SVT 1999-2011 Coil Covers

                  Mustang SVT 1999-2011 Coil Covers

                  SKU: M6067C

                  $125.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2017 Flywheel Lightweight Billet 8 Bolt Modular-Coyote

                  Mustang 1996-2017 Flywheel Lightweight Billet 8 Bolt Modular-Coyote

                  SKU: M6375M50

                  $445.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Anti-Roll Bar/Sway Bar Replacement End Link

                  Mustang 2005-2014 Anti-Roll Bar/Sway Bar Replacement End Link

                  SKU: M5490LINKA

                  $105.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

                  SKU: MFPPCLEAN3

                  $160.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance EZ-Up Tent Side Walls 10'

                  Ford Performance EZ-Up Tent Side Walls 10'

                  SKU: M1827W10A

                  $245.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang SVT 2007-2014 4V Ignition Coil Set

                  Mustang SVT 2007-2014 4V Ignition Coil Set

                  SKU: M120294V

                  $355.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Handling Pack Fastener Kit

                  Mustang 2005-2014 Handling Pack Fastener Kit

                  SKU: MFR3FASTENERS

                  $155.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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