Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Powered by Ford Classic Fender Badge

                  Powered by Ford Classic Fender Badge

                  SKU: M16098PBF

                  $155.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1995 351W Oil Pan Reinforcement Rails

                  Mustang 1964-1995 351W Oil Pan Reinforcement Rails

                  SKU: M6674351

                  $155.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
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                  VALVE COVER HOLD DOWN WING NUTS:CHROME

                  VALVE COVER HOLD DOWN WING NUTS:CHROME

                  SKU: 302325

                  $39.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Parking Only Sign

                  Ford Performance Parking Only Sign

                  SKU: M1827PARK

                  $35.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  SKU: CM16098M50CJ

                  $40.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
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                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

                  SKU: MFPPCLEAN3

                  $160.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
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                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED MUSTANG EMBLEM

                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED MUSTANG EMBLEM

                  SKU: 302362

                  $120.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
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                  FORD MUSTANG LOGO AIR BREATHER CAP: BLACK CRINKLE FINISH

                  FORD MUSTANG LOGO AIR BREATHER CAP: BLACK CRINKLE FINISH

                  SKU: 302221

                  $21.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
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                  Chrome Breather Cap with Ford Racing Logo

                  Chrome Breather Cap with Ford Racing Logo

                  SKU: M6766FRVCH

                  $25.00

                  Shipping: Ships by May 30
                  Pickup: Free at Dealer
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