Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD TOTAL CARE CLEANING KIT

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                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Lower Side Rocker Panel Paint Protection Film Kit

                  Mustang Mach-E 2021-2025 Lower Side Rocker Panel Paint Protection Film Kit

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                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Ford Performance EZ-Up Tent Side Walls 10'

                  Ford Performance EZ-Up Tent Side Walls 10'

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                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

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                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Powered By Ford Performance Black Badge

                  Powered By Ford Performance Black Badge

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                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  FORD EXTERIOR CLEANING KIT

                  FORD EXTERIOR CLEANING KIT

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                  $120.00

                  Shipping: Ships by May 8
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                  Mustang Mach-E 2021-2023 Coverking Neosupreme Front Seat Covers in Charcoal

                  Mustang Mach-E 2021-2023 Coverking Neosupreme Front Seat Covers in Charcoal

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                  Mustang Mach-E 2021-2025 Lower Side Rocker Panel Paint Protection Film Kit High Gloss 10 pc

                  Mustang Mach-E 2021-2025 Lower Side Rocker Panel Paint Protection Film Kit High Gloss 10 pc

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