Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Remote Start System 2-Button Fob with Confirmation

                  Remote Start System 2-Button Fob with Confirmation

                  SKU: JS7Z15K601B

                  $120.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Bike Carrier Hitch Swing Adaptor

                  Yakima Bike Carrier Hitch Swing Adaptor

                  SKU: VKB3Z7855100N

                  $439.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  2-Cleat Kit

                  2-Cleat Kit

                  SKU: NZ6Z26000A64A

                  $110.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima HD Skyrise 2 Person Truck Bed Tent

                  Yakima HD Skyrise 2 Person Truck Bed Tent

                  SKU: VKB3Z99000C38D

                  $2,699.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Roof Top 2 Person HD Tent

                  Yakima Roof Top 2 Person HD Tent

                  SKU: VM1PZ99000C38A

                  $2,199.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Air Design® Satin Black Hood Scoop

                  Maverick 2022-2025 Air Design® Satin Black Hood Scoop

                  SKU: VNZ6Z16C630A

                  $399.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2024 TAG Alto Blue TC SnugTop Sport Bed Cap, Paint Code L3 - NON-RETURNABLE

                  Maverick 2022-2024 TAG Alto Blue TC SnugTop Sport Bed Cap, Paint Code L3 - NON-RETURNABLE

                  SKU: VNZ6Z99501A42AE

                  $4,499.00

                  + $266.00 Installation
                  Yakima Tailgate Bike Carrier for 5 Bikes

                  Yakima Tailgate Bike Carrier for 5 Bikes

                  SKU: VKB3Z9955100E

                  $199.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Roof Mounted Ski/Snowboard Rack

                  Yakima Roof Mounted Ski/Snowboard Rack

                  SKU: VKB3Z7855100E

                  $389.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
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