Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima Rack Mounted Stand Up Paddleboard Carrier

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                  $359.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  Maverick Crew Cab 2022-2025 GAS All Weather Floor Liner Tray Set for Gas Vehicle Only

                  Maverick Crew Cab 2022-2025 GAS All Weather Floor Liner Tray Set for Gas Vehicle Only

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                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 BedRug Sportliner with Tailgate Cover for 4.5' Bed

                  Maverick 2022-2025 BedRug Sportliner with Tailgate Cover for 4.5' Bed

                  SKU: VNZ6Z9900038A

                  $239.00

                  Shipping: Ships by May 4
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                  ARB Ford Performance Parts Portable Air Compressor Kit

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                  SKU: M1830FPAC

                  $415.00

                  Shipping: Ships by May 4
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                  Curt Fixed Hitch Mounted Basket

                  Curt Fixed Hitch Mounted Basket

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                  $259.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 4
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                  Maverick 2022-2025 Paint Protection Film Kit

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                  $359.00

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                  Yakima Awning

                  Yakima Awning

                  SKU: VKB3Z99000C38E

                  $419.00

                  Shipping: Ships by May 4
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