Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick 2022-2025 Napier Truck Tent

                  Maverick 2022-2025 Napier Truck Tent

                  SKU: VPZ6Z99000C38A

                  $279.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick Crew Cab 2022-2025 HEV All Weather Floor Liner Tray Set - Hybrid Vehicle Only

                  Maverick Crew Cab 2022-2025 HEV All Weather Floor Liner Tray Set - Hybrid Vehicle Only

                  SKU: NZ6Z1613086BA

                  $205.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Trucks Roll-Up Tool Kit

                  Ford Trucks Roll-Up Tool Kit

                  SKU: VRL3Z17003A

                  $369.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB TRED PRO RECOVERY BOARDS

                  ARB TRED PRO RECOVERY BOARDS

                  SKU: M1830RB

                  $275.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB Ford Performance Parts Portable Air Compressor Kit

                  ARB Ford Performance Parts Portable Air Compressor Kit

                  SKU: M1830FPAC

                  $415.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  SKU: M1821UHR

                  $295.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Air Design® Satin Black Tailgate Applique

                  Maverick 2022-2025 Air Design® Satin Black Tailgate Applique

                  SKU: VNZ6Z99425A34A

                  $309.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Bed Divider Kit

                  Maverick 2022-2025 Bed Divider Kit

                  SKU: NZ6Z99286A72A

                  $325.00

                  Maverick 2022-2025 Undercover Left Hand Side Pivot Storage Box

                  Maverick 2022-2025 Undercover Left Hand Side Pivot Storage Box

                  SKU: VNZ6Z17N004A

                  $239.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
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