Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  Thule Rack Mounted Upright Bicycle Carrier for 1 Bike

                  SKU: VM1PZ7855100K

                  $259.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Door Sill Kit Tremor logo on Black Texture

                  Maverick 2022-2025 Door Sill Kit Tremor logo on Black Texture

                  SKU: VNZ6Z99132A08D

                  $49.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Visco 4pc Matte Black Sport Stripes

                  Maverick 2022-2025 Visco 4pc Matte Black Sport Stripes

                  SKU: VNZ6Z6320000B

                  $239.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2024 TAG AREA 51 SnugTop Sport Bed Cap, Paint Code KU - NON-RETURNABLE

                  Maverick 2022-2024 TAG AREA 51 SnugTop Sport Bed Cap, Paint Code KU - NON-RETURNABLE

                  SKU: VNZ6Z99501A42AA

                  $4,499.00

                  + $266.00 Installation
                  View details
                  Maverick 2022-2025 Undercover Right Hand Side Pivot Storage Box

                  Maverick 2022-2025 Undercover Right Hand Side Pivot Storage Box

                  SKU: VNZ6Z17N004B

                  $239.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Adjustable Bed Rack

                  Yakima Adjustable Bed Rack

                  SKU: VKB3Z9955100B

                  $1,468.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
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