Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Trailer Hitch 2 5/16" Ball 1" Shank

                  Trailer Hitch 2 5/16" Ball 1" Shank

                  SKU: BL3Z19F503A

                  $35.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Undercover Left Hand Side Pivot Storage Box

                  Maverick 2022-2025 Undercover Left Hand Side Pivot Storage Box

                  SKU: VNZ6Z17N004A

                  $239.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch-Mounted LongArm Bed Extender

                  Yakima Hitch-Mounted LongArm Bed Extender

                  SKU: VKB3Z99286A40D

                  $279.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO GB-70 Battery Jump Start Pack

                  NOCO GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10A765BS

                  $259.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

                  SKU: VJL3Z10C744CS

                  $49.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Covercraft Carhartt Gravel Front Seat Savers

                  Maverick 2022-2025 Covercraft Carhartt Gravel Front Seat Savers

                  SKU: VNZ6Z15600D20A

                  $299.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Undercover Right Hand Side Pivot Storage Box

                  Maverick 2022-2025 Undercover Right Hand Side Pivot Storage Box

                  SKU: VNZ6Z17N004B

                  $239.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  EcoBoost Black and Silver Emblems/Badges

                  EcoBoost Black and Silver Emblems/Badges

                  SKU: M1447EBBLK

                  $45.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB Dual Portable Air Compressor

                  ARB Dual Portable Air Compressor

                  SKU: M1830DAC

                  $975.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
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