Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  $125.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Chrome Dual Sail Mirror Caps w/ Trailer Tow Mirrors

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                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
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                  SKU: HC3Z99286F56B

                  $540.00

                  Shipping: Ships by May 14
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                  Super Duty 2022-2025 LED Warning Strobes - Amber Only, For Vehicles With Upfitter Switches - For Fleet Use Only

                  Super Duty 2022-2025 LED Warning Strobes - Amber Only, For Vehicles With Upfitter Switches - For Fleet Use Only

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                  Shipping: Ships by May 14
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                  Super Duty 2017-2022 Chrome Lettering Hood Badge

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                  Super Duty 2020-2025 Advantage Soft Trifold Tonneau Cover for 8.0' Bed

                  Super Duty 2020-2025 Advantage Soft Trifold Tonneau Cover for 8.0' Bed

                  SKU: VPC3Z99501A42N

                  $639.00

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                  Super Duty 2011-2025 Trailer Hitch Pintle Mount

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