Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD EXTERIOR CLEANING KIT

                  FORD EXTERIOR CLEANING KIT

                  SKU: MFPPCLEAN2

                  $120.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Super Duty 2017-2025 Chrome Bed Rails with Black End Caps for 6.75' Bed

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                  $309.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 Air Design® Black Satin Hood Scoop

                  Super Duty 2017-2022 Air Design® Black Satin Hood Scoop

                  SKU: VHC3Z16C630A

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                  Pickup Required
                  Pickup: Free at Dealer
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                  SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

                  SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

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                  Yakima Rack Mounted Canoe Carrier

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                  SKU: VKB3Z7855100D

                  $199.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Super Duty Crew Cab SRW 2017-2022 Putco Chrome Body Side & Bed Molding for 8.0' Bed

                  Super Duty Crew Cab SRW 2017-2022 Putco Chrome Body Side & Bed Molding for 8.0' Bed

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                  Shipping: Ships by May 7
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                  SuperCab Chrome Side Window Air Deflectors

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                  $149.00

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                  Ford Performance Badge

                  Ford Performance Badge

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                  $105.00

                  Shipping: Ships by May 7
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                  SuperCrew Air Design® Matte Black Door Molding

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