Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  TruXedo Cargo Bed Sling Organizer

                  TruXedo Cargo Bed Sling Organizer

                  SKU: VJL3Z54550A66A

                  $189.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCrew Chrome Front/Rear Window Air Deflectors 4pc Set

                  SuperCrew Chrome Front/Rear Window Air Deflectors 4pc Set

                  SKU: VFL3Z18246F

                  $169.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Super Duty 2020-2022 Black Platinum SS Tailgate Lettering

                  Super Duty 2020-2022 Black Platinum SS Tailgate Lettering

                  SKU: VLC3Z9942528B

                  $159.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Super Duty Crew Cab 2017-2022 Covercraft RealTree Rear Seat Covers w/ Armrest 60/40 in Green

                  Super Duty Crew Cab 2017-2022 Covercraft RealTree Rear Seat Covers w/ Armrest 60/40 in Green

                  SKU: VHC3Z2663812C

                  $329.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Thule Rack Mounted Folding Kayak Carrier

                  Thule Rack Mounted Folding Kayak Carrier

                  SKU: VM1PZ7855100D

                  $349.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Covercraft Front Captain Seat Covers in Charcoal

                  Covercraft Front Captain Seat Covers in Charcoal

                  SKU: VFL3Z15600D20B

                  $229.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

                  SKU: MFPPCLEAN3

                  $160.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Sportz Truck Camping Tent for Styleside 6.5' Bed

                  Sportz Truck Camping Tent for Styleside 6.5' Bed

                  SKU: VAL3Z99000C38B

                  $319.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Super Duty 2019-2022 Carhartt Rear Seat Covers 60/40 in Brown

                  Super Duty 2019-2022 Carhartt Rear Seat Covers 60/40 in Brown

                  SKU: VKC3Z1863812A

                  $269.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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