Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2017-2022 Covercraft Front Row Seat Covers 40/20/40 in Charcoal

                  Super Duty 2017-2022 Covercraft Front Row Seat Covers 40/20/40 in Charcoal

                  SKU: VHC3Z25600D20F

                  $329.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Gatorback Splash Guards Rear Pair w/ Stainless Steel Ford Logo

                  Super Duty 2017-2022 Gatorback Splash Guards Rear Pair w/ Stainless Steel Ford Logo

                  SKU: VHC3Z16A550M

                  $369.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Bed Rack for Embark LS Tonneau Bed Covers

                  Thule Bed Rack for Embark LS Tonneau Bed Covers

                  SKU: VFL3Z7855100A

                  $699.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Lund Bed Extender

                  Super Duty 2017-2025 Lund Bed Extender

                  SKU: VKC3Z99286A40A

                  $369.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2025 5th Wheel 35,000 lbs. Hitch Kit For 8.0' Bed Only

                  Super Duty 2011-2025 5th Wheel 35,000 lbs. Hitch Kit For 8.0' Bed Only

                  SKU: PC3Z19D520B

                  $2,330.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Awning

                  Yakima Awning

                  SKU: VKB3Z99000C38E

                  $419.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  SKU: VKB3Z7855100AD

                  $709.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Embark Retractable Matte Black Tonneau Cover for 8.0' Bed

                  Super Duty 2017-2025 Embark Retractable Matte Black Tonneau Cover for 8.0' Bed

                  SKU: VJC3Z99501A42H

                  $2,519.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
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