Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  $255.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  NOCO GB-150 Battery Jump Start Pack

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                  Console Vault Vehicle Safe for Base Seat Console, Split Bench Front Seat, 2015-2025.

                  Console Vault Vehicle Safe for Base Seat Console, Split Bench Front Seat, 2015-2025.

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                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  $35.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 10
                  Pickup: Free at Dealer
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                  $295.00

                  Shipping: Ships by May 10
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                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

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                  SKU: VJL3Z10C744BS

                  $39.00

                  Shipping: Ships by May 10
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                  Putco Smoke Front and Rear Side Window Deflectors 4 Pc Set for SuperCrew

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                  Shipping: Ships by May 10
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