Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SKU: VFL3Z9920554D

                  $199.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  SKU: HC3Z2613300BA

                  $205.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Canoe Carrier

                  Yakima Rack Mounted Canoe Carrier

                  SKU: VKB3Z7855100D

                  $199.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Trailer Mounted Camera w/ Pro Trailer Backup Assist

                  Super Duty 2017-2025 Trailer Mounted Camera w/ Pro Trailer Backup Assist

                  SKU: LC3Z1A189CH

                  $480.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Covercraft Front Row Seat Covers 40/20/40 in Charcoal

                  Super Duty 2017-2022 Covercraft Front Row Seat Covers 40/20/40 in Charcoal

                  SKU: VHC3Z25600D20F

                  $329.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Supercrew Low Profile Side Window Deflectors by Lund

                  Supercrew Low Profile Side Window Deflectors by Lund

                  SKU: VML3Z18246K

                  $109.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2005-2023 18x8" Matte Black Wheel Kit

                  Super Duty 2005-2023 18x8" Matte Black Wheel Kit

                  SKU: M1007K1808SD

                  $1,340.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB Dual Portable Air Compressor

                  ARB Dual Portable Air Compressor

                  SKU: M1830DAC

                  $975.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Off-Road Pair of Recovery Boards

                  Off-Road Pair of Recovery Boards

                  SKU: M1820FPRB

                  $265.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
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