Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Premium Rear Seat Cover Pet Hammock

                  Premium Rear Seat Cover Pet Hammock

                  SKU: VLL3Z7863812BA

                  $229.00

                  Shipping: More inventory coming soon
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                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: KN1Z19A361A

                  $255.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  Chrome Dual Sail Mirror Caps w/ Trailer Tow Mirrors

                  Chrome Dual Sail Mirror Caps w/ Trailer Tow Mirrors

                  SKU: VFL3Z17D742F

                  $199.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  Super Duty SuperCab 2017-2025 Chromed Aluminum 5" Step Bars

                  Super Duty SuperCab 2017-2025 Chromed Aluminum 5" Step Bars

                  SKU: HC3Z16450DB

                  $775.00

                  Shipping: Ships by May 11
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                  ARB Dual Portable Air Compressor

                  ARB Dual Portable Air Compressor

                  SKU: M1830DAC

                  $975.00

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                  Super Duty 2017-2022 Stowable Single Bed Loading Ramp

                  Super Duty 2017-2022 Stowable Single Bed Loading Ramp

                  SKU: HC3Z99286F56B

                  $540.00

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                  Super Duty 2017-2022 Drop-in Bedliner for 8.0' Bed

                  Super Duty 2017-2022 Drop-in Bedliner for 8.0' Bed

                  SKU: HC3Z9900038BA

                  $425.00+ $70.00 Installation

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                  Super Duty 2020-2022 Black Oval Kit with Camera

                  Super Duty 2020-2022 Black Oval Kit with Camera

                  SKU: M1447SDC

                  $140.00

                  Shipping: Ships by May 11
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                  Super Duty 2017-2022 Covercraft Carhartt Brown Front Row Seat Covers 40/20/40

                  Super Duty 2017-2022 Covercraft Carhartt Brown Front Row Seat Covers 40/20/40

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